This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Importance of principles and practices to enhance sustainability in the workplace including environmental economic workforce and social sustainability

Organisation management and development

Process reengineering

Quality assurance

Strategic planning principles and approaches

Essential skills

It is critical that the candidate demonstrate the ability to

Consult with staff and other relevant parties

Develop and implement practices to improve organisation effectiveness

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate effective communication and interpersonal skills including

language competence required to fulfil the procedures of the organisationservice

language used may be English signing or a community language

literacy competence required to fulfil organisations procedures

language used may be English or a community language

negotiation

Demonstrate effective time management and work planning

Demonstrate awareness and understanding of effective individual and team operations

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems

It is recommended that assessment take place on one or more occasions to enable assessment of all aspects of competence in review of organisation effectiveness

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observations questioning and evidence gathered from the workplace

Service/agency improvement options may include:

Relevant external trends may include:

Internal trends/developments may include: